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The sale of products and services by Valrose EURL are subject to these following terms and conditions.
EURL Valrose is a French private company capitalized at 50000€, RCS AVIGNON 525 010 377 with its head office at the following address: 691 Chemin des Seyrels 84190 Beaumes de Venise – France.
The company is represented by Mss JUESTZ D’YNGLEMARE Laetitia, as a director (called “VALROSE” in these terms). These terms concern solely the company who buy Valrose’s products and sale them to the end consumer.
Clause 1: object
The General Terms and Conditions of Sale described hereinafter set forth the rights and obligations of Valrose and the Purchaser and the conditions applicable to any purchase carried out by the means of the commercial site of Limited liability company Valrose.
The acquisition of a product or a service through the Valrose online shop is worth a general acceptation of these general terms of sale.
These conditions will prevail over all others conditions.
Valrose reserves its right to change, at any time, these general terms and conditions of sale. In this case, the general terms of sale in force on the date of purchase will be applied.
Characteristic of products and services proposed:
The products offered are those on the catalogue published on the Valrose online shop.
These products are available within the limit of stock.
The picture published on the online shop should be faithful replicas of the objects being sold but they cannot assure a perfect replica, especially with regard to the colours. They could change in tonality doing to the hand made production system; it is a particularity of the product and not a defect.
In order to confirm the order, the buyer must identify himself with the e-mail and password chosen when he opened his client account so that the site may automatically access the relevant data.
Any order implies acceptance of prices and descriptions of products available for sale.
Any dispute on this point will occur in the context of a possible exchange and guarantees listed below.
Limited liability Company Valrose agrees to deliver orders received on its website only within the limits of available stocks of products. In the event that the product ordered is notavailable, the Company undertakes to inform the Client as quickly as possible.
The on-line sale of products presented on the website is reserved for professionals.
The on-line sale of products presented on commercial website is reserved for all professionals except those who are located in Belgium / Netherland / Canada and USA because of the presence of our exclusive distributor in that given territory.
Clause n°2: prices
The prices that appear in the catalogue are tax inclusive or taxe not include in Euros, taking into account the value-added tax applicable on the day of the order; all changes in rate can be passed onto the price
Valrose Company reserves its right to modify the prices at any time with the understanding that the price shown in the catalogue on the day of an order will be the only prices charged.
The prices that appear don’t include order processing and shipping costs.
The prices quoted are guaranteed for the duration of the time our products are offered online, within the limit of stock.
Clause n°3: Orders
The buyer who wants to place an order is obliged to:
- Fill up an identification form with all requested details or give a customer number if he already have it.
- Fill up the online order form indicating the references of chosen products.
- Confirm his order after checked
- Make payment under conditions set
- Confirm his order and regulations.
The confirmation of the order implies the acceptance of these general terms of sale, recognition of complete comprehension and a disclaimer with regard to his own conditions of purchase and correspondence, unless expressly agreed by Valrose.
The seller will email confirmation of the order recorded.
Clause n°4: Retractation
The buyers benefit from a legal delay of retraction of seven days as from the delivery of the order to return of the product for exchange or repayment without penalty, except the return shipping charges.
Clause n°5: Payment
The price is due with order.
Payment by credit card will be made via secure e-transaction bank Caisse d’Epargne, which uses SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and no third parties, can become acquainted during the settlement operation.
The order amount shall be debited from the Customer's bank account when his order will be delivered with available products and services.
The seller will send a paper invoice highlighting the VAT.
Clause n°6: Delivery
Delivery dates quoted are approximate and do not constitute any commitment on Valrose’s part and any delays shall not constitute grounds for cancellation or compensation.
If delays miss the deadline of thirty days from the order, the sale contract can be cancelled and the buyer refund.
Orders are delivered to the address given on the order form by the buyer; the destination must be coherent with the geographic zone previously indicated.
All risks are undertaken by the buyer as from the goods leave the premises of the company.
In case of missing or defective products, the buyer must notify his justified protest to the carrier within 3 days from the delivery by recommended letter.
Clause n°7: Guarantee
All Products sold by Valrose have the advantage of the legal guarantee provided by Articles 1641 and in accordance with the French Civil Code in as much as the use of the Product has been normal.
In the event of non conformity, the product sold could be returned to the seller who could make an exchange or refund the buyer.
All claims, request for exchange or refund claims must be sent by post to the following address within 7 days as from the reception of goods:
691 chemin des Seyrels 84190 Beaumes de Venise
Clause n°8: Responsability
In the process of sale on line, the seller is only bound by an obligation of means. Its liability may not be involved for damages resulting from the utilization of the Internet such as data loss, hacking, viruses, interruption of service, or other unintended problems.
Clause n°9: Intellectual property
All sections of the Valrose Site, including texts and images, are the exclusive property of Valrose.
Nobody is allowed to reproduce, use, rebroadcast, or use for any reason whatsoever, even partially, elements of the site whether software, visual or audio.
Every single link or hypertext is strictly prohibited without express written consent of Valrose.
Clause n°10: Personal data
According to laws concerning data processing, data bases and freedom, nominative personal details concerning the buyer may be the object of automated treatment.
In accordance with the law relating to data processing, with the files and freedoms on January 6, 1978, the customer has an access right to personal information relating to him and will be able to ask of its modification, correction.
The Valrose Company reserves the right to collect information on the buyers, including by using cookies.
The processing of information, including management e-mail addresses of users of the site has been a statement to the CNIL.
Clause n°11: Evidence archiving
Valrose Company will file the goods of orders and the invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1348 and in accordance with the French civil code.
The computerised record stored in our computer systems and those of our partners in reasonable security conditions will be considered as proof of the transaction orders and payments between the parties.
Clause n°12: Force Majeure
Valrose Company shall not be held liable if its failure to perform any of its obligations described herein or late performance thereof arises from a case of Force Majeure.
In that respect, force majeure shall mean any unforeseeable and irresistible external event within the meaning of Article1148 of the French Civil Code.
Clause n°13: Dispute resolution
Any dispute relating to the interpretation and performance hereof shall be governed by French law, and when an amicable solution cannot be reached, competence will be expressly attributed to the commercial court of Avignon.